Terms of Service

Last updated: October 2026

By accessing or using Central de Mensajes, you agree to be bound by these Terms of Service. If you do not agree with any of the terms described here, you must not use our service. We recommend that you read this entire document before registering.

1. Description of the service

Central de Mensajes is a multichannel messaging platform with artificial intelligence designed for small and medium-sized businesses. The service lets you bring into a single dashboard the conversations coming from the WhatsApp Business API, Facebook Messenger, Facebook comments, Instagram direct messages and Instagram comments, and the business's web chat, with automatic replies from artificial intelligence language models. It can also manage appointments, orders and payments, and optionally connect to your Google Calendar.

The service is operated by HUMAN SOFTWARE J.Y. SOCIEDAD ANONIMA, a company incorporated under the laws of the Republic of Costa Rica (hereinafter "we", "the company" or "the operator").

2. Eligibility and registration

To use Central de Mensajes you must:

  • Be over 18 years of age.
  • Be the owner or an authorized representative of the business you register on the platform.
  • Provide truthful, accurate and up-to-date information during registration.
  • Keep the credentials for your account confidential.
  • Notify us immediately of any unauthorized access to your account.

You are responsible for all activity that takes place under your account. During the launch period we may approve accounts one by one.

3. User obligations

By using the service, you agree to:

  • Comply with Meta's policies: have an active WhatsApp Business API account in good standing, and operate every connected channel in compliance with the Acceptable Use Policies, Commerce Policies and Community Standards of Meta Platforms.
  • Obtain the necessary consents: make sure you have your customers' appropriate consent to send automated messages, as required by the law applicable in your jurisdiction.
  • Keep the platform up to date: revoke access for employees who no longer work for your business and keep the AI context updated with truthful information about the business.
  • Respect your customers' privacy: not use the platform to collect your customers' data deceptively or for purposes other than legitimate customer service.

4. Prohibited uses

It is strictly forbidden to use Central de Mensajes to:

  • Send unsolicited messages (spam) or mass communications without consent.
  • Distribute illegal, pornographic, threatening, defamatory, hateful or discriminatory content.
  • Harass, intimidate or threaten people.
  • Impersonate individuals, companies or official bodies.
  • Infringe third-party intellectual property rights.
  • Attempt to access other users' accounts or data without authorization.
  • Reverse engineer, decompile or disassemble any part of the platform.
  • Use the service for illegal activities, including money laundering, fraud or the financing of prohibited activities.
  • Overload, disable or interfere with the platform's infrastructure.
  • Resell or sublicense access to the platform without express written authorization.

Failure to comply with these prohibitions may result in immediate suspension or cancellation of your account, without prejudice to any legal action that may apply.

5. Plans, free trial and billing

Central de Mensajes is in a launch period. This is how billing works today:

  • Free use: you can create an account and use the platform at no cost and without a credit card. The free trial lasts two weeks and includes up to 100 messages and comments.
  • We do not charge yet: we do not currently charge for any plan and we do not collect payment details. The paid plans we plan to offer, with their prices, are shown on the pricing page (in Spanish) and are billed monthly once they open.
  • No automatic charges: your account is never moved to a paid plan, and you are never charged, when the free trial ends. We will contact you to explain your options. You will only be billed if you explicitly choose a paid plan and accept its price.
  • Once paid plans are open: charges will be made monthly, in advance, through the payment method you register. We will notify you at least 30 days in advance of any change to the price of a plan you have subscribed to. You may cancel at any time from your account settings, and the cancellation takes effect at the end of the current billing period; we do not refund unused fractions of a month. If a payment cannot be processed, your account may be suspended until the balance is settled, and we may cancel it after 30 days of non-payment.
  • Payments from your customers: if you use the payment features to charge your own customers, those payments are processed by third-party payment providers (such as ONVO) under their own terms. Central de Mensajes does not hold your customers' money.

6. Service availability

During the beta period, we strive to keep the platform continuously available, but we offer no uptime guarantee or service level agreement (SLA). We may interrupt the service temporarily or permanently, with or without notice, for maintenance, updates, force majeure, or business decisions.

The availability and correct operation of Meta's channels (WhatsApp, Facebook, Instagram) depend on Meta Platforms' services and are outside our control. We are not responsible for interruptions caused by Meta, its APIs or its policies.

7. Intellectual property

All rights in the Central de Mensajes platform, including its code, design, brand, logos and documentation, are the exclusive property of HUMAN SOFTWARE J.Y. SOCIEDAD ANONIMA or its licensors. Nothing in these Terms grants you any right over those elements.

You retain all rights to your business content (texts, images, product information) that you upload to the platform. You grant us a limited, non-exclusive, revocable license to use that content solely to provide the service.

8. Artificial intelligence and automatic replies

The replies automatically generated by Central de Mensajes' AI are suggestions based on the context you configure. You are responsible for:

  • Reviewing and validating the business context information you provide to train the AI agent.
  • Supervising the automatic replies and turning on human supervision when necessary.
  • The consequences of any automatic reply sent to your customers, including incorrect information or misunderstandings generated by the AI.

We do not guarantee that the AI's replies will always be accurate, appropriate or error-free.

9. Google services

If you connect your Google Calendar, our use of the data we receive from Google is described in section 5 of our Privacy Policy and adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect Google at any time from your agenda settings or from your Google Account permissions. The availability of Google's services depends on Google and is outside our control.

10. Limitation of liability

To the maximum extent permitted by law, HUMAN SOFTWARE J.Y. SOCIEDAD ANONIMA will not be liable for:

  • Indirect, incidental, special, consequential or punitive damages arising from the use of, or inability to use, the service.
  • Loss of revenue, customers, data or business reputation.
  • Service interruptions caused by third parties (Meta, Google, internet providers, etc.).
  • Automatic AI-generated replies that result in financial losses or disputes with customers.
  • Unauthorized access to your account due to security failures on your part.
  • Changes in Meta's policies that affect the operation of the service.

Our total maximum liability to you, for any cause, will be limited to the amount you paid in the three months before the event that gave rise to the claim.

11. Indemnification

You agree to indemnify, defend and hold harmless HUMAN SOFTWARE J.Y. SOCIEDAD ANONIMA, its directors, employees and suppliers from any claim, demand, damage, loss or expense (including reasonable legal fees) arising from: (a) your use of the service in violation of these Terms; (b) your breach of Meta's or other third-party platforms' policies; (c) your content or your customers' content processed through the platform; or (d) any third-party claim related to your business.

12. Changes to the service and these terms

We reserve the right to modify, suspend or discontinue any aspect of the service at any time. We may also update these Terms of Service. We will notify you of material changes at least 15 days in advance by email or through a notice on the platform. Continued use of the service after the changes take effect constitutes your acceptance of the new terms.

13. Termination

We may suspend or cancel your access to the service immediately, with or without notice, if we believe you have violated these Terms or Meta's policies, or if your use of the service poses a risk to other users, third parties or the company. You may cancel your account at any time from your profile settings or by contacting us. After cancellation, we will handle your data in accordance with our Privacy Policy.

14. Governing law and jurisdiction

These Terms of Service are governed by the laws of the Republic of Costa Rica. Any dispute arising from their interpretation, performance or breach will be submitted to the jurisdiction of the competent courts of Costa Rica, with express waiver of any other forum that may apply.

15. General provisions

  • Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and the company regarding the use of the service.
  • Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force.
  • No waiver: failure to exercise any right under these Terms does not constitute a waiver of that right.
  • Assignment: you may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor in the event of a merger, acquisition or sale of assets.

16. Contact

For questions about these Terms of Service or to report misuse of the platform, contact us:

HUMAN SOFTWARE J.Y. SOCIEDAD ANONIMA
Operator of Central de Mensajes
Costa Rica
[email protected]