Data Deletion Request
Last updated: March 2026
At Central de Mensajes, operated by HUMAN SOFTWARE J.Y. SOCIEDAD ANONIMA, we respect your right to request the deletion of your personal data from our platform at any time.
What data can we delete?
- Your account information (name, email address, phone number)
- Business information entered on the platform
- Processed conversation and message history
- Channel access tokens (WhatsApp, Facebook, Instagram)
- Your account settings and preferences
How to request deletion
Send an email to the following address with the subject "Data deletion request":
Requests email
[email protected]
Please include in your request:
- Your full name
- The email address associated with your account
- A description of the data you want deleted (you can request full deletion of the account)
Response time
We will process your request within 30 business days of receiving it. We will send you a confirmation by email once the deletion has been completed.
Third-party data
If you connected your Facebook or Instagram account to our platform, you can also revoke access directly from your Facebook account settings at:
facebook.com/settings → Apps and Websites
Revoking access from Facebook will automatically delete the access tokens that Central de Mensajes had associated with your account.
Data we cannot delete
Because of legal and accounting obligations, we may be required to keep certain transaction and billing records for the period required by Costa Rican law, even after your account has been deleted.
Contact
If you have questions about this process, contact us at: