Tienda ModaMex tripled its sales with instant replies
A unified inbox for Instagram, Facebook and WhatsApp that turned conversations into orders with a response time of just 5 seconds.
80 messages in 20 minutes and one person to answer
Andrea López founded Tienda ModaMex in 2021 selling women’s clothing through Instagram and Facebook. In two years her catalog grew to more than 300 products and her followers reached 45,000. The problem: messages came in from everywhere at the same time.
“At 9 in the morning I would post a new photo and within 20 minutes I had 80 messages asking about sizes, colors and shipping. I couldn’t answer everything on my own. I lost sales because the customer had already bought from another store.”Andrea López
Besides Instagram and Facebook, Andrea received WhatsApp messages from customers who wanted more privacy. Handling three different channels, with no unified history, was impossible for one person.
Before vs. after
Before Central de Mensajes
- 3 apps open at the same time
- Replies taking 1–3 hours
- Sales lost to slowness
- No unified customer history
- Exhaustion and frequent mistakes
After Central de Mensajes
- One inbox for all 3 channels
- 5-second average response
- 3x more sales per month
- +60% conversion rate
- Full history per customer
One inbox for three channels and an agent that answers in seconds
Andrea discovered Central de Mensajes in a Facebook group for women entrepreneurs. In 30 minutes she connected her Instagram Business, her Facebook Page and her WhatsApp Business. She uploaded her catalog with sizes, colors, prices and shipping policies.
The AI agent began answering questions about size availability, delivery times and payment options instantly. Comments on Instagram posts are also handled automatically. When a customer wants to see more photos or needs special help, Andrea gets an alert.
“I used to lose sales because I couldn’t reply fast. Now my customers get a reply in seconds. The system knows exactly which sizes I have and doesn’t make mistakes the way I did when I was tired.”Andrea López
Sales tripled with 5-second replies
In the first month of using Central de Mensajes, the sales of Tienda ModaMex tripled. Andrea credits the result mainly to reply speed: the average time went from 2 hours to 5 seconds.
The conversion rate — the percentage of inquiries that end in a purchase — rose 60%. Andrea was able to spend the time she used to spend answering messages on selecting new inventory and growing her business.
Today Andrea has two employees and still uses Central de Mensajes as the core tool of her operation. “It’s impossible to imagine ModaMex without this. It’s like having a perfect employee who never rests.”
Business details
- Industry
- Fashion / E-commerce
- City
- Mexico City
- Channels
- IG + FB + WA
- Plan
- Business
- Setup time
- 30 minutes
“It’s impossible to imagine ModaMex without Central de Mensajes. It’s like having a perfect employee who never rests and never makes mistakes.”Andrea López · Founder, Tienda ModaMex · Mexico City
Features it used
The Central de Mensajes features behind this story.
More case studies
ElectroMac Servicios
+30% jobs per month without losing a single request while working in the field.
Carnicería La Orquídea
Family business in Costa Rica that automated order taking and weekly promotions to its regular customers via WhatsApp.
Your business can grow like this too
Automate how you serve your customers and get your time back. No technical knowledge needed.
+1 321 386-0810 · 2-week free trial, no credit card · Support over WhatsApp