Restaurante La Paloma increased its reservations by 40%

Roberto García has run Restaurante La Paloma in Guadalajara for 12 years. His food is known all over the neighborhood, but his biggest headache was not in the kitchen — it was on the phone.

“When I’m cooking, I can’t look at my phone. Customers would message me on WhatsApp asking for a table and if I didn’t answer within 10 minutes, they went somewhere else. I found out hours later.”Roberto García

Roberto figured he lost between 5 and 8 reservations every week just from not being able to reply in time. In high season, that meant empty tables on Fridays and Saturdays.

A friend told him about Central de Mensajes. Roberto took less than 20 minutes to set up his account: he connected his WhatsApp Business, uploaded the menu, the hours and the restaurant’s reservation policies.

The AI agent learned to answer questions about availability, take reservations, confirm times and send the menu of the day. When a customer needs special attention, Roberto gets a notification and can reply in seconds from his tablet.

“What I liked most is that the system talks like me. I taught it the tone I want to use with my customers and it adapts. My customers don’t even notice it’s an automated assistant.”Roberto García